Refund Policy

At Liker Digital, we want you to be satisfied with every order. This Refund Policy explains when and how refunds are processed for orders and wallet deposits on our platform.

1. Automatic Refunds for Failed Orders

If an order fails to process or is cancelled by our system before delivery begins, the full order amount is automatically refunded to your wallet balance. No action is required from you — the refund happens instantly.

Common reasons an order may fail include: the provided link is invalid, the target content has been deleted, the social media account is set to private, or a temporary issue with our fulfillment provider.

2. Partial Delivery Refunds

If an order is only partially delivered (e.g., you ordered 1,000 likes but only 700 were delivered), the order will be marked as "Partial" in your dashboard. The undelivered portion is automatically refunded to your wallet based on the per-unit rate you paid.

Example: If you ordered 1,000 Instagram likes for $5.00 and 700 were delivered, you would receive a refund of $1.50 for the remaining 300 likes ($5.00 / 1,000 × 300 = $1.50).

3. Cancelable Orders

Some services support mid-delivery cancellation. These are marked as "Cancelable" in the service description. If you cancel a cancelable order after delivery has started, you will be refunded for the undelivered portion at the per-unit rate.

Orders that have not started processing may be eligible for full cancellation. Once delivery has begun on a non-cancelable service, the order cannot be stopped.

4. When Refunds Are NOT Issued

We do not issue refunds in the following cases:

• Completed orders — orders that have been fully delivered as requested, even if the social media platform later removes some of the delivered engagement.
• Incorrect links — orders placed with the wrong URL, a link to a deleted post, or a link to a private/restricted account. Always double-check your link before placing an order.
• Natural drops — decreases in engagement count after delivery on services that do not include refill protection. Minor fluctuations of 5–10% are normal across all social platforms.
• Quality dissatisfaction — dissatisfaction with the speed or perceived quality of delivery that falls within normal service parameters.
• Account actions — if your social media account is suspended, banned, or restricted by the platform after placing an order with us.

5. Drop Protection & Refill Services

Some services include refill or drop protection, as indicated in their description. If a protected service experiences a drop within the protection period, we will automatically replenish the lost count at no additional charge.

Services without explicit refill protection do not qualify for drop-related refunds. Check the service description before ordering if refill protection is important to you.

6. Wallet Deposit Refunds

Wallet deposits are processed through Stripe and are generally non-refundable once completed. Your wallet balance can be used to place orders at any time — it does not expire.

If you believe a deposit was made in error or was unauthorized, contact us at [email protected] within 48 hours of the transaction. We will review the case and issue a refund if appropriate.

Important: Filing a chargeback with your bank without first contacting our support team will result in immediate account suspension and forfeiture of any remaining wallet balance. We encourage you to reach out to us first — we are happy to resolve any issues directly.

7. How Refunds Are Credited

All order-related refunds are credited directly to your Liker Digital wallet balance. We do not process refunds back to your original payment method for order-related issues. Your wallet balance can be used immediately to place new orders.

For wallet deposit disputes (Section 6), refunds may be processed back to your original payment method via Stripe, depending on the circumstances.

8. How to Request a Refund

If you believe you are entitled to a refund that was not automatically processed, please:

1. Check your order status in your dashboard. Many refunds are processed automatically.
2. If the order shows as "Completed" but you believe there is an issue, email [email protected] with your order ID and a description of the problem.
3. Our support team will review your case and respond within 24 hours.

9. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice on our website. The "Last updated" date at the top of this page indicates when the policy was last revised.

10. Contact

For refund inquiries or disputes, contact us at [email protected]. We aim to resolve all refund-related issues within 24–48 hours.